Last Updated: January 10, 2025
General Information Disclaimer
The information provided on The Design Hook Co LLC website and through our services is for general informational purposes only. While we strive to ensure accuracy and keep information up-to-date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics contained on our website or in our communications.
Specific terms, guarantees, deliverables, and limitations for client projects are outlined in individual Service Agreements.
Professional Advice Disclaimer
Not Professional Advice
The content, advice, and recommendations we provide are based on our professional experience in social media management, web design, content creation, and digital marketing. However:
We are not attorneys, accountants, or financial advisors
Our advice should not be construed as legal, financial, tax, or accounting advice
You should consult with appropriate professionals for specific legal, financial, or technical matters
Business strategies and marketing recommendations are provided as guidance only
Industry-Specific Compliance
If you operate in a regulated industry (healthcare, finance, legal, etc.), you are responsible for ensuring all content, marketing materials, and websites comply with industry-specific regulations and licensing requirements.
Service Results Disclaimer
No Guarantee of Results
While we work diligently to provide high-quality services, we cannot guarantee specific outcomes. Expected deliverables, timelines, and scope of work are defined in individual Service Agreements, but results will vary based on numerous factors. General examples of non-guaranteed outcomes include but are not limited to:
Social Media Management:
Follower growth or engagement rates
Viral content or specific post performance
Lead generation or sales conversions
Algorithm favorability or organic reach
Web Design & Development:
Search engine rankings or SEO results
Website traffic or conversion rates
Specific user behavior or actions
Third-party platform functionality
Content Creation:
Viral video performance
Audience response or engagement
Platform algorithm favorability
Marketing Services:
Specific ROI or revenue increases
Email open rates or click-through rates
Customer acquisition or retention rates
Your results will vary based on numerous factors including your industry, target audience, competition, budget, market conditions, and the effort you put into implementing our recommendations.
Third-Party Platforms and Services Disclaimer
Platform Changes
We work with various third-party platforms (social media networks, content management systems, email marketing services, etc.). These platforms may:
Change their policies, algorithms, or features at any time
Experience outages or technical issues
Modify pricing or terms of service
Discontinue features or services
We are not responsible for changes made by third-party platforms that may affect your services or results.
Third-Party Links
Our website may contain links to third-party websites or services. We do not endorse, control, or assume responsibility for:
Content or accuracy of third-party sites
Privacy practices of external websites
Products or services offered by third parties
Any damages resulting from use of third-party sites
Technical Disclaimer
Website and Technology
Website Availability:
We strive to maintain website uptime but cannot guarantee uninterrupted access
Scheduled maintenance or unexpected outages may occur
We are not liable for any loss resulting from website downtime
Browser and Device Compatibility:
Websites and content are tested on major browsers and devices
We cannot guarantee perfect functionality on all browser versions, devices, or screen sizes
User experience may vary based on individual settings and configurations
Security:
We implement reasonable security measures but cannot guarantee absolute security
Users are responsible for maintaining the security of their login credentials
We are not liable for unauthorized access resulting from user negligence
Content Disclaimer
Accuracy of Information
While we make every effort to provide accurate and current information:
Information may become outdated or inaccurate over time
We do not warrant the accuracy of third-party information
Market conditions, best practices, and platform policies frequently change
You should independently verify information before making decisions
User-Generated Content
If our website allows comments, reviews, or other user-generated content:
We do not endorse or verify user-generated content
Views expressed by users are their own and do not reflect our opinions
We reserve the right to remove inappropriate content
We are not responsible for content posted by users
Intellectual Property Disclaimer
Client-Provided Materials
You warrant that materials you provide to us:
Do not infringe on third-party intellectual property rights
Are properly licensed for your intended use
Comply with all applicable laws and regulations
We are not responsible for any intellectual property infringement claims arising from your provided materials.
Stock Media
When we use stock photos, graphics, or media in our work:
We use licensed stock media from reputable sources
Stock media is subject to license terms and restrictions
Some stock media may be seen in other contexts
Custom photography or graphics are available upon request for additional fees
Social Media Disclaimer
Platform-Specific Risks
Social media platforms carry inherent risks including:
Algorithm changes affecting reach and engagement
Platform policy changes
Account suspension or termination
Loss of access or data
Negative comments or public criticism
We cannot control these platform-specific risks and are not liable for consequences resulting from them.
Engagement and Interactions
We are not responsible for:
Comments or messages from third parties on your accounts
Actions taken by followers or audience members
Reputation damage from online interactions
Disputes arising from social media activity
Accessibility Disclaimer
We strive to make our website accessible to individuals with disabilities. However:
We cannot guarantee perfect accessibility for all users
Accessibility standards and requirements evolve over time
Some third-party content or plugins may not be fully accessible
We welcome feedback to improve accessibility
Force Majeure
We are not liable for delays, failures, or damages resulting from circumstances beyond our reasonable control, including:
Natural disasters or acts of God
War, terrorism, or civil unrest
Pandemic or public health emergencies
Government actions or regulations
Internet or telecommunications failures
Power outages or infrastructure failures
Labor disputes or strikes
Changes to Services
We reserve the right to:
Modify, suspend, or discontinue any service at any time
Change our processes, methodologies, or tools
Update our service offerings or pricing
Decline or terminate projects at our discretion
Active Service Agreements will be honored according to their terms, but future services may differ.
Limitation of Liability
To the maximum extent permitted by law:
We are not liable for any indirect, incidental, consequential, or punitive damages
Our total liability shall not exceed the amount you paid for the specific service in question
We are not responsible for loss of profits, data, revenue, or business opportunities
Time limitations may apply to bringing claims against us
Client Responsibilities
You acknowledge and agree that:
You are responsible for final approval of all deliverables
You should review all work carefully before approval
Changes after approval may incur additional fees
You are responsible for backing up your data and content
You should maintain appropriate insurance for your business
Testimonials and Case Studies
Testimonials and case studies on our website:
Reflect individual experiences and may not be typical
Do not guarantee similar results for your business
May have been edited for length or clarity
Are current as of the date provided
Regulatory Compliance
You are responsible for ensuring your business complies with all applicable laws and regulations, including:
FTC disclosure requirements for endorsements
CAN-SPAM Act for email marketing
GDPR for EU customers
Industry-specific regulations
Copyright and trademark laws
Privacy laws and data protection
Modification of Disclaimer
We reserve the right to modify this Disclaimer at any time. Changes will be posted on this page with an updated date. Continued use of our website and services after changes constitutes acceptance.
Questions
If you have questions about this Disclaimer, please contact us:
The Design Hook Co LLC
Email: nicole@thedesignhookco.com
By using our website and services, you acknowledge that you have read and understood this Disclaimer.