Privacy Policy

Effective Date: January 10, 2025

Last Updated: January 10, 2025

Introduction

The Design Hook Co LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thedesignhookco.com and use our services.

Please note: Specific data handling practices for client projects may be further detailed in individual Service Agreements.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:
Fill out contact forms on our website
Sign up for our email newsletter
Request a quote or consultation
Enter into a service agreement with us
Communicate with us via email, phone, or other methods

This information may include:
Name
Email address
Phone number
Business name
Mailing address
Project details and preferences
Payment information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:
IP address
Browser type and version
Operating system
Pages you visit and time spent on pages
Referring website addresses
Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:
Provide, maintain, and improve our services
Respond to your inquiries and fulfill your requests
Send you service-related communications
Process payments and manage billing
Send marketing communications (with your consent)
Analyze website usage and improve user experience
Comply with legal obligations
Protect against fraudulent or illegal activity

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party vendors who perform services on our behalf, including:

HoneyBook (client management and contracts)
Payment processors (Stripe, PayPal, etc.)
Email service providers (for newsletters and communications)
Web hosting providers
Analytics providers (Google Analytics)

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent: We may share your information with your explicit consent for specific purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
Remember your preferences
Understand how you use our website
Improve our services
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific data retention periods for client projects may be outlined in individual Service Agreements. When we no longer need your information, we will securely delete or anonymize it.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications at any time
Data Portability: Request a copy of your data in a portable format
Objection: Object to certain processing of your information

To exercise these rights, please contact us at nicole@thedesignhookco.com.

Email Marketing Opt-Out

If you wish to stop receiving marketing emails from us, you can:
Click the "unsubscribe" link at the bottom of any marketing email
Contact us directly at nicole@thedesignhookco.com

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect, use, and share
The right to delete personal information we have collected
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

The Design Hook Co LLC
Email: nicole@thedesignhookco.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.